1) Where do you ship?
Currently, we deliver exclusively within the Czech Republic.
2) What are the shipping costs?
- Free shipping: For orders 200 CZK and over.
- Flat rate: For orders less than 200 CZK, a shipping fee of 15 CZK will be charged.
- The final shipping costs will be clearly displayed in your shopping cart before completing the payment.
3) How long does it take to process an order?
Typically 1 to 3 business days (excluding weekends and public holidays) from our dispatch warehouse.
4) How long does delivery take?
Usually 3 to 5 business days after dispatch to the Czech Republic (delivery times may vary slightly due to carrier workload and local conditions).
5) Do you offer order tracking?
Yes, we provide tracking information via email once it becomes available. Please note that tracking updates may take 24 to 48 hours after the carrier's initial scan.
6) What payment methods do you accept?
We accept Visa and Mastercard credit cards through a secure payment gateway.
7) Are taxes charged at checkout?
Product prices already include applicable taxes. We do not charge any additional hidden taxes at checkout.
8) Can I cancel my order?
As long as your order has not been dispatched, we will do our best to cancel it upon your request. Once the shipment has been dispatched, cancellation is no longer possible – however, after receiving the goods, you can request a return in accordance with our policies.
9) What should I do if my item is damaged or incorrect?
Contact us within 48 hours of receiving the goods at info@stanislavvalachovic.com and provide your order number along with clear photos of the product and packaging. We will investigate the case promptly and propose a solution.
10) What are your return conditions?
You can request a return within 30 days of receiving the goods. Detailed instructions and the shipping address will be provided after your request is approved. Refunds are usually processed within 10 business days of receiving and inspecting the returned shipment.